Cancellations of reservations can be made through our website up to 12 hours before the start date of your reserved service. Please make sure that your cancellation request has been received by our company, especially in cases of last-minute cancellations.
For cancellations of reservations made between 48-12 hours before the start date of the requested service, you will be charged 50% of the total cost. There will be a direct refund of the remaining amount to your credit card account, having been used during the reservation process.
Cancellations of reservations finalized up to 48 hours prior to the start date of travelling are for free.
For cancellation requests made in less than 12 hours prior to the start date of your reserved service, there will be no refund.
Modifications of reservations can be made through our website for free. You have to use the reference number, being included in the subject line of the email you have received about the confirmation of reservation.